CUSTOMER COMPLIANCE MANAGEMENT

Administration

The compliance function entails a number of administrative functions, most importantly the obligation to report suspicious transactions -  Suspicious Transaction Report (STR). In the event of an STR the CCM platform is able to capture the administrative processes and procedures required in order to consider and escalate an STR to a formal external report.

Case Study

Below illustrates use of the CCM platform where an STR is under investigation.

In this case we assume BVI InvCo has entered into a number of transactions that have triggered a suspicion of money laundering.

Related Articles

This shows a typical Suspicious Transaction Report workflow.

This illustrates a group or platform wide alert that BVI InvCo is subject to STR investigation. Governance protocols within the CCM platform may determine access rights to sensitive information regarding ongoing investigations.

Business Intelligence Dashboard

A CCM platform may also act as a central hub for compliance related training and development, including live regulatory updates, which may be “tagged” so that relevant client files may be associated with the update.

Because a CCM platform enables regulatory data to be centrally held, automated processes may be introduced to the compliance function. For instance, digital regulatory reporting is made possible, such as CRS Expert > which has successfully transposed the OECD Common Reporting Standard to machine readable code allowing compliance teams to use the CCM platform to also achieve semi-autonomous CRS reporting.

The ability to integrate machine readable code into the compliance function also permits use of interactive training software, such as CRS Training >.

Finally, centralized compliance data permits responsible managers to continually assess and consider the overall risk profile of the organization, providing critical early warning where the compliance function is operating outside of expected risk parameters.

Above illustrates a CCM “Dashboard” where compliance data may be accessed, including the number of active STR investigations, number of STRs filed during the year, percentage of clients determined high risk, number of PEP clients etc. This enables senior and responsible managers to better understand and manage client, service line and geographic risk. Overall organization compliance analytics also enables easier prudential and regulatory reporting.

 
 
 
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